Return and Refund policy
- Our return policy lasts 30 days. If 30 days have passed after the exact date on which you received our products, we, unfortunately, can no longer offer you a refund or replacement. However, this 30-day term does not include the time needed for the return process, which may vary by location of sender
- Due to inspection, cleaning, and repackaging as well as cancellation after shipment: a 50% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original orders, which means that you will be refunded 50% of your order total
- Orders exchanged or items returned/exchanged due to Manufacturer’s Defect/Shipping Damage will not incur this restocking fee.
- Once an order has been sent to production, you can no longer edit any details or cancel the order. If the shipment details are incorrect or the customer ordered the wrong size or color, we are not responsible and will not offer replacement or refund. Therefore, please enter the correct order information and can only edit order information within 4 hours after placing a successful order.
- You can’t cancel your order after 12 hours from placing and confirming your order because we sent your order to production.
- We can offer a free replacement order, if there are any problems with the order, such as manufacturing errors, printing issues, and similar issues. Please contact us via email at [email protected] with all necessary information and proof of the image of the defective product within 7 days of receipt of goods.
Replacement – accepted under the following circumstances
- For MANUFACTURERS DEFECTS we must be notified within 7 days after date of order delivery.
- Product Lost in Transit: If the product does not arrive because it is lost in transit, then we will immediately reship the product for you. The only condition is that the customer must absolutely make sure his/her given address is correct
We will do everything possible to remedy the situation and provide the most suitable solution for you, depending on whether the replacement or refund is eligible. If eligible, you will be responsible for paying your shipping costs to return your item to our Factory. You will be refunded if the items are returned within 30 days of purchase.
From: TongassF Team